
There Problem Adobe Acrobat Reader 1014 1014
Error Number: | Error 1014:1014 |
Error Name: | There is a problem with Adobe/Reader |
Error Description: | There is a problem with Adobe/Reader. If it is running, please exit and try again. (1014: 1014). Acrobat won't read online pdf links. |
Developer: | Adobe Systems Inc. |
Software: | Adobe Acrobat |
Applies to: | Windows XP, Vista, 7, 8 |
Compatible with Windows 10, 8, 7, Vista, XP and 2000
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About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki. Corrupted Installation: There are some cases where the installation of Adobe reader has become corrupt.This is very common and is usually fixed through reinstallation and deleting the residue files. Protected mode: The protected mode in Adobe adds an additional layer of security to your reader. This layer of security sometimes doesn’t work and causes the reader not to load PDF’s.
Symptoms of Error 1014:1014
- 'Error 1014:1014' appears and crashes the active program window.
- Your PC frequently crashes with Error 1014:1014 when running the same program.
- “There is a problem with Adobe/Reader” is displayed.
- Windows runs sluggishly and responds slowly to mouse or keyboard input.
- Your computer periodically “freezes” for a few seconds at a time.
These 1014:1014 error messages can appear during program installation, while a Adobe Systems Inc.-related software program (eg. Adobe Acrobat) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your 1014:1014 error occurs is a critical piece of information in troubleshooting the problem.
Causes of Error 1014:1014
- Corrupt download or incomplete installation of Adobe Acrobat software.
- Corruption in Windows registry from a recent Adobe Acrobat-related software change (install or uninstall).
- Virus or malware infection that has corrupted Windows system files or Adobe Acrobat-related program files.
- Another program maliciously or mistakenly deleted Adobe Acrobat-related files.
Runtime Errors such as “Error 1014:1014” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring.
Runtime Errors Knowledgebase
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Below is a list of troubleshooting steps to resolve your Error 1014:1014 problems. These troubleshooting steps get progressively more difficult and time consuming, so we strongly recommend attempting them in ascending order to avoid unnecessary time and effort.
Please Note: Click the [ ] image to expand the troubleshooting instructions for each step below. You can also click the [ ] image to hide the instructions as you proceed through each step.
Step 1: Repair Registry Entries Associated with Error 1014:1014 |
Manually editing the Windows registry to remove invalid Error 1014:1014 keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely! Because of this risk, we highly recommend using a trusted registry cleaner such as WinThruster [download] (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 1014:1014-related registry problems. Using a registry cleaner [download] automates the process of finding invalid registry entries, missing file references (like the one causing your 1014:1014 error), and broken links within the registry. A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage. The best part is that repairing registry errors [download] can also dramatically improve system speed and performance. Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to Error 1014:1014 (eg. Adobe Acrobat):
The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below. We do not claim any responsibility for the results of the actions taken from the content linked below - complete these tasks at your own risk. Windows XP Windows 7 Windows Vista |
Step 2: Conduct a Full Malware Scan of Your PC |
There is a chance that your 1014:1014 error could be related to a malware infection on your PC. These malicious intruders can damage, corrupt, or even delete Runtime Errors-related files. Furthermore, there's a possibility that the 1014:1014 error you are experiencing is related to a component of the malicious program itself. Tip: If you do not already have a malware protection program installed, we highly recommend using Emsisoft Anti-Malware (download here). They offer a malware removal guarantee that is not offered by other security software. |
Step 3: Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup (cleanmgr) |
Over time, your computer accumulates junk files from normal web surfing and computer use. If this junk isn't occasionally cleaned out, it can cause Adobe Acrobat to respond slowly or provides an 1014:1014 error, possibly due to file conflicts or an overloaded hard drive. Cleaning up these temporary files with Disk Cleanup might not only solve your 1014:1014 error, but can also dramatically speed up the performance of your PC. Tip: Although Disk Cleanup is a wonderful built-in tool, it will not completely clean up all of the temporary files on your computer. Other programs that you frequently use such Microsoft Office, Firefox, Chrome, Live Messenger, and hundreds of other programs are not cleaned up with Disk Cleanup (including some Adobe Systems Inc. programs). Because of the shortcomings of the Windows Disk Cleanup (cleanmgr) tool, we highly recommend using a specialized hard drive cleanup / privacy protection software such as WinSweeper [download] (Developed by Microsoft Gold Partner) to clean up your entire computer. Running WinSweeper [download] once per day (using automatic scanning) will ensure that your computer is always clean, running fast, and free of 1014:1014 errors related to temporary files. How to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):
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Step 4: Update Your PC Device Drivers |
1014:1014 errors can be related to corrupt or outdated device drivers. Drivers can work one day, and suddenly stop working the next day, for a variety of reasons. The good news is that you can often update the device driver to fix the Error 1014:1014 problem. Finding the exact driver for your Error 1014:1014-related hardware device can be extremely difficult, even directly on the Adobe Systems Inc. or related manufacturer's website. Even if you are experienced at finding, downloading, and manually updating drivers, the process can still be very time consuming and extremely irritating. Installing the wrong driver, or simply an incompatible version of the right driver, can make your problems even worse. Because of the time and complexity involved in updating drivers, we highly recommend using a driver update tool such as DriverDoc (Developed by Microsoft Gold Partner) to automate the process. DriverDoc updates all of your PC device drivers, not just those associated with your 1014:1014 error. DriverDoc's proprietary One-Click Update™ technology not only ensures that you have correct driver versions for your hardware, but it also creates a backup of your current drivers before making any changes. Maintaining a driver backup provides you with the security of knowing that you can rollback any driver to a previous version if necessary. With updated device drivers, you can finally unlock new hardware features and improve the speed and performance of your PC. Please Note: Your Error 1014:1014 may not be related to hardware driver problems, but it's always a good idea to ensure all of your PC device drivers are up-to-date to maximize PC performance. |
Step 5: Utilize Windows System Restore to 'Undo' Recent System Changes |
Windows System Restore allows you to 'go back in time' with your PC to help fix your Error 1014:1014 problems. System Restore can return your PC's system files and programs back to a time when everything was working fine. This can potentially help you avoid hours of troubleshooting headaches associated with 1014:1014 errors. Please Note: Using System Restore will not affect your documents, pictures, or other data. To use System Restore (Windows XP, Vista, 7, 8, and 10):
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Step 6: Uninstall and Reinstall the Adobe Acrobat Program Associated with Error 1014:1014 |
If your 1014:1014 error is related to a specific program, reinstalling Adobe Acrobat-related software could be the answer. Instructions for Windows 7 and Windows Vista:
Instructions for Windows XP:
Instructions for Windows 8:
After you have successfully uninstalled your Error 1014:1014-associated program (eg. Adobe Acrobat), reinstall the program according to the Adobe Systems Inc. instructions. Tip: If you are positive that your 1014:1014 error is related to a specific Adobe Systems Inc. program, uninstalling and reinstalling your Error 1014:1014-related program will likely be the solution to your problem. |
Step 7: Run Windows System File Checker ('sfc /scannow') |
System File Checker is a handy tool included with Windows that allows you scan for and restore corruptions in Windows system files (including those related to Error 1014:1014). To run System File Checker (Windows XP, Vista, 7, 8, and 10):
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Step 8: Install All Available Windows Updates |
Microsoft is constantly updating and improving Windows system files that could be associated with Error 1014:1014. Sometimes resolving your Runtime Errors problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis. To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):
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Step 9: Perform a Clean Installation of Windows |
Caution: We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve Error 1014:1014 problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately (download a highly-recommended backup solution) to protect yourself from permanent data loss. This step is your final option in trying to resolve your Error 1014:1014 issue. Reinstalling Windows will erase everything from your hard drive, allowing you to start again with a fresh system. Furthermore, a clean install of Windows will also quickly clean out any and all 'junk' that has accumulated over the normal usage of your computer. Please Note: If 1014:1014 errors still persist after a clean install of Windows, your Runtime Errors problem MUST be hardware related. If that is the case, then it is likely you will need to replace the associated hardware causing the 1014:1014 error. |
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Operating System Information
1014:1014 error messages can occur in any of the following Microsoft Windows operating systems:
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Windows XP
- Windows ME
- Windows 2000
Are You Still Experiencing Error 1014:1014 Issues?
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About The Author:Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. He is a lifelong computer geek and loves everything related to computers, software, and new technology.
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When you view a PDF file on the web, the following error message appears: 'The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.'
Try this first
More solutions
Choose Help > Repair Acrobat Installation or Help > Repair Reader Installation.
Remove all previous versions of Acrobat or Reader, and then reinstall
Adobe does not support multiple versions of Acrobat or Reader on the same machine. Because Acrobat and Reader work with many products, multiple versions simultaneously installed can lead to software conflicts and errors.
You must have administrator privileges to complete these steps. For more information on administrator privileges, see the Windows documentation or contact Microsoft.
Do one of the following, depending on your version of Windows:
- (Windows 7) Choose Start > Control Panel > Programs > Programs And Features.
- (Windows Vista) Choose Start > Control Panel > Programs > Programs And Features.
- (Windows XP) Choose Start > Control Panel, and double-click Add Or Remove Programs.
- Select Acrobat or Reader, and then click the option to remove or uninstall the program.
- Repeat the procedure for all installed versions of the program.
- Restart your computer and reinstall Acrobat or Reader.
Note: For Acrobat, reinstall the program from the Acrobat disk, or download the program from adobe.com. For Reader, download the program from the Reader Download Center. If installing on Vista, right-click the Acrobat or Reader installer and select Run As Administrator.
1. (Advanced) Check the registry path for Acrobat or Reader
Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.
- Browse to the key HKEY_CLASSES_ROOTSoftwareAdobeAcrobatExe.
- Make sure that the (Default) value is set for the path where Acrobat or Reader is installed.
The default path for Reader is 'C:Program FilesAdobeReader 9.0ReaderAcroRd32.exe.'
The default path for Acrobat is 'C:Program FilesAdobeAcrobat 9.0AcrobatAcrobat.exe.'
Note: If Acrobat or Reader is installed in a different location than the default path, make sure that the key's (Default) value points to the actual location.
For a video demonstration of the procedure, go to kb2.adobe.com/cps/515/cpsid_51501.html.
If the above registry item doesn't exist on the system, do the following:
- Go to Edit > New > Key and create the missing HKEY_CLASSES_ROOTSoftwareAdobeAcrobatExe.
- Go to Edit > New > String Value and name this key (Default).
- Select (Default), and then go to Edit > Modify. Type the default path (listed above) in the 'Value data' for your product.
2. Configure Acrobat or Reader as a helper application
With Acrobat or Reader configured as a helper application, the browser starts the helper application in a separate window and displays PDFs within that window.
- Deselect Display PDF In Browser Using [Acrobat application], and then click OK.
3. Run Acrobat or Reader in a new local administrator account
Create a user account that has the same permissions as the account you use when the problem occurs. Or, create a new local administrator account. If the problem doesn't recur when you log on to the new account, then the original user account could be damaged.
For information on setting up a user account, see 'Create a user account' in Windows Help And Support, or contact your network administrator. For information on setting up a new local administrator account, see Create new local administrator account (Windows Vista).
See if other users are experiencing similar problems by visiting the forums for Acrobat, Reader, or AcrobatUsers.com. If you don't see your issue listed, post it on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number.
This error can occur when the folder that contains Acrobat or Reader or one of its parent or subfolders has been renamed or moved. This error can also occur if Acrobat or Reader is not defined as the helper application within the browser.